S11 EP01 3 ways to improve your customer retention with Fran Smith

I'd love to hear from you 'text the show'Season 11: Retention, Quiet Periods, and Seasonal PlanningWelcome to this week's episode of the Treat Your Business podcast, with your host Katie Bell. Joining Katie this week in the studio is Customer Experience and Retention expert Fran Smith from 'And So The Journey Begins'. Key discussion points Katie and Fran discuss during today's episode include:The importance of having a great client experience. The importance of creating an experience that is unique to you. Managing clients’ expectations.How to use feedback to improve what you’re doing. The importance of creating a feeling. How to get to the next level of your business. How to connect with Fran:Instagram: https://www.instagram.com/andsothejourneybegins.co Treat Your Business podcast is proudly sponsored by Klatch: Results-driven marketing built for healthcare companies. Unlock sustainable growth and maximise ROI with data-driven digital marketing tailored to your business, backed by patient tracking software from search to revenue.Find out more at https://www.klatch.co.uk Resources & Links:Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1Website: https://Thrive-businesscoaching.com